There was a power event this morning at SBA impacting some customer services in Chicago this morning, 5/22/2024. Redundant power servers were not affected and all services have been restored. We are awaiting additional information from Facilities and will update this post with additional information as available.
As of 5:21 AM CT all impacted services have been restored and the billing portal is back online.
Facility Update (AM): At approximately 410AM, we experienced a utility 2 fault. Emergency generators are running. It appears our medium voltage ATS on utility 2 failed to transfer. The switch was manually cranked and closed restoring power to the B utility system via generators. The site is presently in a stable condition. We will provide more details as soon as possible.
Facility Update 2 (PM): Our utility provider ComEd is reporting utility power has been restored to the CHI603 facility. We are planning a 1PM EST re-transfer to utility. We have additional support personnel onsite to ensure a seamless re-transfer sequence. We expect no interruptions to client services. The MV ATS switch will be further evaluated/repaired/tested at 8AM tomorrow morning. The repair and most of the testing can be completed with the switch in a decoupled state. Our staff will be readily available to rapidly respond to further issues until repairs can be made. A root cause analysis (RCA) will be provided for this event as soon as possible
Facility Update 3 (Final): The building has been transferred to normal source; generators are in now in standby mode. All systems are reporting normal. This is the final update from the Facilities Engineering team.
Reminder:
The MV ATS switch will be tested/evaluated/repaired at 8AM tomorrow morning. There should be no impact to clients. Our staff will be readily available to rapidly respond if further issues arise
Login