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At this point in time, the network issues at our Steadfast Networks deployment (725 S. Wells) deployment has been resolved. This issue began at 11:05 PM EST on 9/18/2020 and affected Steadfast's entire Chicago network.
This impact affected some of our control panels, websites, and certain customers with server IDs XX-XX. This issue did not impact customers with equipment in our other Chicago facility (Server IDs: NX-XX-XX or 603-XXX-XX). We are still awaiting the official RFO from Steadfast Networks and will provide additional information when it is available upon request.
In the near future, all of our remaining critical systems will be moved to our next-generation Chicago network to help prevent issues similar to this and retain website, control panel, and client area connectivity.